House Manual & Guest Rules
Welcome to The Mermaid and the Pearl Hotel]! We are delighted to have you stay with us and want to make sure you have a comfortable and enjoyable experience. To help ensure everyone has a pleasant stay, please take a moment to review our house manual and rules.
Bathrooms
Main Floor Bathroom: Exclusive for Room 5 - Siren’s Song.
Second Floor Bathroom: Exclusive for Room 3 - The Pearl Room and Room 4 - Rose’s Grotto.
Please use the assigned bathrooms for your respective rooms.
Smart TV
All viewing channels are available for guests to log into their own accounts.
If another account is already signed in, please sign out and enter your own account details.
If you need assistance with the TV, please message your hosts for support.
Air Conditioning
To help conserve energy (which is limited in Isla Mujeres), Air Conditioning and lights must be turned off when not in use.
Do not leave the air conditioning running when you’re not in your room.
Pool Rules
No jumping, diving, or loud yelling in the pool area.
Children under 16 must be accompanied by an adult at all times.
For everyone's safety, please follow these guidelines and enjoy a relaxing pool experience.
Pool Hours are: Sunrise to 11:00 PM
The black door leading to the rooftop terrace must remain closed at all times for safety and security.
BBQ is available with advance notice. Guests are responsible to ensuring cleanup of BBQ and all utensils used.
Coffee Station
Complimentary Kurig coffee and tea are available for guests to enjoy. It is located in the dining room.
Back Yard is a Quiet Space and is exclusive for the Casita guests.
Complimentary Fun Items
We provide a variety of complimentary items for your enjoyment, including:
Hats, beach chairs, sun umbrellas, pool floaties, and snorkeling gear.
These items are free of charge, but must be returned in good condition.
A replacement fee will apply if any items are lost or damaged.
Security Safes
Each room is equipped with a security safe for storing your personal items.
The safe operates with a key located on your key ring (not a code).
Please use the safe for your valuables.
Sand & Hose
There is a hose outside the front of the hotel to rinse off sand from your feet, legs, and any items before entering the hotel.
This helps us keep the hotel clean for all guests. Please use the hose before entering.
Key Lock Box
There is a black lock box located next to the main entrance gate. Inside, you will find the key for the entrance door.
Please return the key to the lock box immediately after use.
Do not use the lock box to return your room key at check-out.
Shared Kitchen Rules
The kitchen is for Main hotel guests only. Casita guests have their own kitchen and can use items in the main kitchen upon request to your host.
If you use the shared kitchen, please clean up after yourself.
Be kind and courteous to other guests using the space.
Keep the kitchen tidy to ensure everyone can enjoy it.
For personal fridge items please use your own fridge located in your room. Any items left in the fridge is not the responsibility of the hotels. Please use your fridge in your room as much as possible.
Upon departure, please clear out your items from the fridges.
Bicycles
We have 2 complimentary bicycles available for guest use.
Please lock the bicycles when not in use, and never leave them unattended.
Bikes are available on a first-come, first-served basis.
For lost or stolen locks or bicycles, they guest is responsible for replacing the lost or stolen item.
Keeping a Calm Atmosphere
We ask that all guests be respectful of others.
Children must be well-behaved and not run around or disturb other guests.
Children cannot be left unattended at any time. Please supervise them closely.
General Reminders
If you need anything during your stay, don’t hesitate to reach out to us.
We are here to ensure you have a relaxing and enjoyable experience.
Thank you for your cooperation and understanding!
We hope you have a wonderful stay at The Mermaid and the Pearl Hotel.
If you have any questions or need assistance, feel free to contact us.